FAQs
SHOPPING WITH US
What types of products can we offer?
We offer steel structure workshops, warehouses, C/Z/U steel profiles, purlins, ground and rooftop solar mounting systems, solar carport structures, and related components.
What logistics do we ship through?
We ship worldwide via sea freight, air freight, or express delivery, using standard export packaging suitable for safe overseas transportation.
Can it be customized as per our requirements?
Yes. We provide customization for dimensions, material, surface treatment, hole positions, and full structural design according to client drawings or project specifications.
What is our ordering process?
Inquiry → Quotation → Drawing Confirmation → Production → Quality Inspection → Packaging → Shipping → After-sales Support.
What services are included in the after-sales service?
- We provide technical support, installation guidance, production follow-up, and assistance with export documentation or customs requirements.
PRODUCT HELP
What types of steel structures do you supply?
We supply workshops, warehouses, and custom steel buildings using C/Z/U profiles and purlins.
Are spare parts available if needed?
What solar mounting systems are available?
Can products be modified for specific project needs?
Yes. Dimensions, materials, hole positions, and surface treatments can be customized.
How do you ensure product quality?
We perform strict inspections, including material checks, dimensional accuracy, and surface treatment verification.
Do you provide guidance for assembly and installation?
- Yes. We provide manuals, drawings, and online or on-site support for proper installation.
AFTER SALE SUPPORT
How can I get technical guidance after purchase?
Our engineers provide remote or on-site support for installation, adjustment, and troubleshooting to ensure your project runs smoothly.
Are spare parts available if needed?
Yes. We keep key components in stock for fast replacement and minimal project downtime.
Do you assist with documentation or project verification?
Yes. We provide drawings, component lists, and export documents to support approvals and customs clearance.
How do you handle urgent project needs?
For urgent requests, we prioritize production scheduling and shipping to meet your timeline.
What can you tell us about your factory and production capacity?
- Our factory is equipped with modern steel processing lines and assembly facilities. We have stable production capacity, can handle customized orders, and ensure timely delivery for overseas projects.